Graduate Client Success Associate
Stockport, Greater Manchester - Full Time (Permanent)
New Possible is a next-generation insights platform that helps leaders build healthier, more agile businesses. Founded in November 2021, we pair the latest AI with best-in-class customer support to deliver tailored solutions that unlock insights at scale. Since launch we’ve supported global organisations across 20+ sectors - from NYSE-listed giants and global hotel groups to cutting-edge automotive firms and celebrity-owned restaurants.
We’re also passionate about celebrating success in the people profession through headline events such as the British HR Awards, British Recruitment Awards, and British Training Awards - over 1,200 people are expected to attend this year.
With an innovative product launch around the corner, we’re at an exciting stage of our journey and looking for great people who want to make an impact.
Who are we looking for?
We’re searching for a recent or soon-to-be graduate who’s ready to launch a career in data-driven customer success, delivering best-in-class service to clients.
Ideally, you’ve done some customer-facing work and enjoy turning data into a clear story. You’re also comfortable taking ownership of tasks and seeing them through.
This is a great opportunity to make a real impact at one of the North West’s most exciting tech start-ups.
Role requirements
- Some experience in a customer-facing role
- A degree or equivalent qualification
- A-Level (or equivalent) in a STEM subject
- Good reasoning skills and the ability to make data actionable
- Excellent communication skills – both verbal and written
- Excellent attention to detail
- A high level of proficiency in Microsoft Excel
- A motivated self-starter who can prioritise effectively
What you'll be doing
Working directly with our Data & Insight Executive, and supporting the wider team, you’ll be responsible for providing a great client experience, including:
- Supporting client reporting, and ensuring work is delivered to the highest standard and on time
- Successfully resolving client queries and helping with client engagement
- Promoting New Possible, including delivery of our social media plan
- Other ad-hoc duties as required
What we offer
- £22-25k dependent on experience
- Clear progression path, including fully-funded courses
- Hybrid working (4 days in the office per week, reducing to 3 days after a year)
- Quarterly team days
- 25 days annual leave (plus bank holidays)
- Company pension
- The opportunity to make a real impact
“I really enjoyed my year as a graduate at New Possible. I had the opportunity to work on a variety of projects and take part in all of our flagship events. For anyone seeking their first role, it’s the perfect environment to gain hands-on experience, develop new skills, and be part of a supportive, ambitious team.” - Ava Kaveh, Data & Insight Executive, New Possible
To apply for this role at New Possible, please email careers@newpossible.io with a cover email and CV.
In-person interviews will take place from 14th July. If you have any questions at all, please don’t hesitate to contact the team on 0161 706 0618.
No agencies please :-)
