Frequently Asked Questions

Every subscription includes unlimited support from our insight team, unlimited user accounts with permission-based access, surveys, AI-driven dashboards, PDF reports, easy employee list management and enterprise security features, including two-factor authentication and single sign-on.

All subscriptions also include access to Action Planning, Always-On Feedback and Messaging (TrustChat), Ideas Forum and Focus Groups.

Optional services, including 360° Feedback, bespoke AI models and development, are also available.

There are no setup or implementation fees. If you require bespoke development or integrations, we’ll agree any additional costs with you in advance.

Our standard subscription is based on a 12-month agreement. If you have different requirements, please get in touch and we’ll be happy to discuss the options available.

We understand that organisations grow and change. In general, you won’t be charged if your employee numbers increase during your subscription. If you expect a significant change, we’ll discuss the most appropriate option with you.

Absolutely. Book a demo and we’ll show you how the platform works, discuss your requirements and answer any questions you have.

Since launching in November 2021, New Possible has captured feedback from employees across 220+ organisations in 20+ sectors. Learn more about our benchmark.

Our NP360 survey is ready to go. All you need to do is sync your employee list and decide how you’d like the survey distributed. We’ll be there every step of the way and you could start gathering meaningful insight in as little as 24 hours.

We typically require first name, email address and team. However, larger organisations may also wish to include additional fields, such as department or country. Note that anonymity thresholds apply (read more about how we protect anonymity below).

You can directly upload the employee list into New Possible or share with us. We also offer a free API if you prefer to integrate with your existing HRIS system.

Yes. We offer free access to two core APIs:

Employee list management: Connect New Possible to your HR information system and automatically add, update or remove employees. Core data can include an employee’s name, email address and team, alongside additional parameters such as start date, exit date, language and custom fields. These parameters can also be used to trigger onboarding and exit surveys automatically or send survey invitations in an employee’s local language.

Response extraction: Export survey responses from New Possible and automatically incorporate the data into your existing workflows.

Yes. You can use our ready-to-go NP360 assessment, build your own surveys, or work with our insight specialists to develop an approach tailored to your organisation.

Our powerful survey builder supports a range of question types and conditional logic.

We can send survey invites and reminders at a frequency you decide. Having the invitation sent by New Possible can encourage honest feedback by reassuring employees that their individual responses will remain confidential.

In addition to standard distribution to a business or personal email address, New Possible can also distribute surveys via both QR codes and kiosk mode, dramatically increasing accessibility for your deskless employees.

Our always-on option enables you to automatically collect feedback from your people throughout the year, meaning that trends can be spotted sooner than traditional approaches.

Employees are not required to download an app or create an account to complete surveys.

New Possible supports multilingual surveys and response translation. We’ve captured feedback in more than 25 languages.

At New Possible, protecting employee confidentiality is fundamental. An employee’s identity is never shared with their employer unless they decide to volunteer this information.

Employers can view feedback in two ways, across their organisation or by individual teams.

If a team has fewer than four members, its feedback is combined with other results and excluded from team-level reporting. This protects confidentiality and encourages more honest, actionable feedback. You also have the flexibility to increase this anonymity threshold.

If employees receive an email from us, the survey link is personalised to them. This is so we can apply attributes for analysis (subject to anonymity thresholds) and send reminders if they haven’t yet completed it.

We are Cyber Essentials certified and perform regular penetration testing and vulnerability scanning. All data is stored and processed in the UK and EU. We offer two-factor authentication and single sign-on as standard.

We use AI to help organisations understand feedback and turn insight into action. We are committed to developing responsible and explainable AI, and each AI feature is supported by a model card describing how it works and the safeguards in place. Our AI features are risk-assessed with reference to the EU AI Act, and our team has received training in responsible AI development from leading institutions.

Yes. Results can be exported on demand as an Excel file from within the platform, or by using our free ‘Response Extraction’ API.

Yes. We can help you transfer existing survey questions and explore the best approach for importing historical data.

NP360 gives you a 360-degree view of your people across seven dimensions, including satisfaction (eNPS), wellbeing, work-life balance, relationships, culture, purpose and engagement. It uses validated questions and can be completed in under 8 minutes. The standardised nature of the assessment enables you to benchmark each dimension by team, demographic and industry.

To protect anonymity, demographic data is hidden from the client portal, and New Possible will analyse results on your behalf.

Multiple members of your organisation can access the platform, each with their own permission levels.

Our insight specialists will be there to support you from the moment you join us. Whether you need help creating a survey, interpreting your results or deciding what to do next, we’re always just an email or phone call away.

Thriving Workplace certification recognises organisations that deliver an outstanding people experience. To become certified, organisations must achieve an overall NP360 score of at least 75%, score at least 70% across each of the seven dimensions and receive responses from at least half of their employees.

No. The British HR Awards, British Training Awards and British Recruitment Awards are open to all organisations. Many participants are not New Possible customers, and there is no requirement to use the New Possible platform to enter or attend.