Customer Success Manager
Stockport, Greater Manchester - Full Time (Permanent)
New Possible is the people insight platform that's committed to our clients' success. Founded in November 2021, New Possible helps clients unlock insights at scale. We're already powering the people experience for global employers across diverse sectors, including finance, biotech, hospitality, engineering, legal, and more.
We're also passionate about recognising and celebrating success in the people profession. Our calendar of headline events includes the British HR Awards, British Recruitment Awards, and British Training Awards.
We're at an exciting stage in our journey, looking for great people to join our team and play a key role in shaping our future.
Who are we looking for?
We're on the lookout for an ambitious self-starter who is passionate about delivering an exceptional client experience.
Ideally, you'll bring 3-4 years of experience in a client-facing role. You should enjoy transforming data into actionable insights and be proficient with Excel. Experience with PowerBI, Tableau, or database design is also highly desirable.
This role presents a fantastic opportunity to make a significant impact at an ambitious and growing North West tech start-up.
Role requirements:
- 3-4+ years experience in a client facing role
- Good reasoning skills and the ability to make data actionable
- Excellent communication skills – both verbal and written
- Excellent attention to detail
- Proficient with Excel, including advanced functions such as PivotTables and VLOOKUP
- Experience working with PowerBI, Tableau or database design
- A motivated self-starter who can prioritise, plan and work independently
What you'll be doing
Working directly with our Founder and insights team, you’ll be responsible for delivering a great client experience, including:
- Responsible for developing and managing key client projects, ensuring work is delivered to the highest standard and on time
- Provide outstanding customer service
- Proactively engage clients, deliver insight sessions and support demo calls
- Help promote New Possible, including generating content ideas for our website and social channels
- Other ad-hoc duties as required
What we offer
- £32-35k dependent on experience
- A clear path to progression
- 3 days in the office per week (incl. flexibility over which days)
- Quarterly team days
- 25 days annual leave (plus bank holidays)
- Company pension
- The opportunity to make a real impact
To apply for this role at New Possible, please email careers@newpossible.io with a cover email and CV. If you have any questions at all, please don’t hesitate to contact the team on 0161 706 0618.
No agencies please :-)
