26th June 2026

How to capture feedback from deskless employees

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Frontline teams don't always have time or access to check emails, which means their voices can easily go unheard. In addition to standard distribution to a business or personal email address, New Possible can also distribute surveys via both QR codes and kiosk mode - dramatically increasing accessibility for your deskless employees.

Benefits of QR code and Kiosk mode distribution:

  • Highly accessible for deskless employees.
  • Easily tailored by location or site to pinpoint exactly where responses are coming from.
  • Simple to set up and can run seamlessly alongside email distribution.

QR Codes: Feedback in the flow of work

QR codes are a quick and accessible way to capture feedback without interrupting the workday. No app or sign-in is required. Your people simply scan the QR code using a mobile device and share their feedback anonymously.

Multiple people can use the same QR code. To maintain data integrity, we use technical controls (such as cookies) to help prevent multiple responses being submitted from the exact same device.

Kiosk Mode: Turn spare devices into listening stations

Kiosk mode is another great way to capture feedback from your deskless employees. No technical expertise is required - simply set up a spare tablet or desktop in a breakroom or high-traffic area where your team can complete the survey. We’ll provide the link and can also tailor it by location and site.

Top Tip: New Possible can design promotional graphics to display around physical workplaces and share across internal communication channels to boost participation.

Driving Real Change

Multiple and accessible ways of survey distribution help capture meaningful insight from all areas of the workforce.

As Gretna Green explains, "The always-on feedback mechanism via a simple QR code means we are able to continuously receive input from our employees. This ongoing dialogue helps us stay attuned to our team's wants, needs and preferences, facilitating a culture of continuous improvement." Read the full article here.

New Possible helps leaders build healthier organisations by providing meaningful insight that can drive real change. Learn more or book a demo.

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